Frequently Asked Questions
Most Frequently Asked Questions
MYER one Credits
How do I earn MYER one Credits?
As a MYER one Member, you (together with your Additional Cardholder) earn 2 Standard MYER one Credits per $1 spent on eligible transactions at Myer. MYER one Credits are not earned on purchases of gift cards, lay-by payments, delivery fees, Mural Hall and some food and service outlets.
Bonus MYER one Credits can also be earned as a result of promotional or incentive programs, offered from time to time.
Bonus MYER one Credits can also be earned as a result of promotional or incentive programs, offered from time to time.
How do I check my MYER one Credits balance?
You can check your balance by logging into your membership at myerone.com.au or via the MYER one App.
How do MYER one Credits become MYER one Rewards?
Every 1000 MYER one Credits you've earned in a Program Quarter, will be converted into a $10 MYER one Reward. These Rewards are known as MYER one Quarterly Rewards.
Why have my MYER one Credits balance reduced?
This can occur at the end of each Program Quarter when you have reached the minimum of 1000 MYER one Credits which are then converted into a MYER one Reward.
My MYER one Credit balance seems inaccurate. How often does it update?
Your MYER one Credit balance usually updates within 48 hours for in-Store purchases or within 24 hours after you receive confirmation that ‘your order is ready for delivery,’ for online orders.
Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App
Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App
When will my MYER one Credits be updated for my Myer online store purchase?
If your MYER one Member number was added to your online purchase, Credits will be updated within 24 hours after receiving confirmation that ‘your order is ready for delivery.
Do MYER one Credits expire?
MYER one Credits that have not converted into MYER one Rewards will expire after two years from date of purchase.
My Profile
How can I change my password?
You can change your password online at myerone.com.au or by logging into the MYER one App.
How do I update my details?
You can update your contact details by logging into your membership at myerone.com.au or via the MYER one App. You can add or update your email address at one of our registers in-store.
I have changed my name, how can I update it?
You can change your name by contacting the Myer Experience Centre on 13MYER (13 69 37).
I have updated my contact details on my Myer online store account; will that update my MYER one membership?
No, you will also need to login to your MYER one membership at myerone.com.au or via the MYER one App to update your membership contact details.
MYER one Membership
How do I become a MYER one member?
You can join MYER one by downloading the MYER one App, in-store, at myerone.com.au or at myer.com.au. You must be 15+ years of age, have a unique email address and an Australian residential address. Only one membership can be held per individual.
How do I become a Silver, Gold or Platinum MYER one Member?
You will become a Silver MYER one Member if you (together with your Additional Cardholder) spend $1500 - $5999.99 at Myer in a Membership Year, or a Gold MYER one Member if you (together with your Additional Cardholder) spend $6000 or more at Myer in a Membership Year.
Platinum MYER one membership is by invitation only and capped at the top 3,000 Members.
A membership year commences 1 April and ends 31 March.
At the end of the next membership year, 31 March, MYER one Members who have not spent the required amount during that membership year will be downgraded to the appropriate Tier.
Platinum MYER one membership is by invitation only and capped at the top 3,000 Members.
A membership year commences 1 April and ends 31 March.
At the end of the next membership year, 31 March, MYER one Members who have not spent the required amount during that membership year will be downgraded to the appropriate Tier.
How can I find out what my MYER one Tier is?
Your MYER one Tier can be found by either logging into your Membership at myerone.com.au or via the MYER one App. Your Tier may also be displayed on the top of MYER one e-mails delivered to your inbox.
How do I add an Additional Cardholder?
You can request an Additional Cardholder by logging in to your membership at myerone.com.au
You will normally receive your Additional Card within 2 to 3 weeks of request. Once your Additional Cardholder receives their card, they can download and login to the MYER one App to have access to a digital MYER one Card.
You will normally receive your Additional Card within 2 to 3 weeks of request. Once your Additional Cardholder receives their card, they can download and login to the MYER one App to have access to a digital MYER one Card.
What do I do if I lose my MYER one Card?
You can order a new card by logging into your account at myerone.com.au. To do this, you will need your MYER one Member number. You can find your Member number on a recently received MYER one email or on a previous Myer receipt. Your MYER one Member number will be printed on the bottom of the receipt. You will normally receive your replacement card within 2 to 3 weeks of request. In the meantime, be sure to quote your MYER one Member number in-store or online when making purchases so you don't miss out on earning MYER one Credits.
Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.
Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.
Can you stop sending me promotional material?
You can update your communication preferences by logging into your MYER one account at myerone.com.au and selecting Preferences in the drop-down menu. You can also unsubscribe by clicking on the unsubscribe links provided at the bottom of Myer emails or by contacting us at privacy@myer.com.au. If you opt out of receiving MYER one emails, we will still email you any eligible digital MYER one Quarterly Rewards and online store transactional emails. We will not be able to send you Benefit Rewards such as Birthday or Anniversary Rewards* (*Platinum, Gold and Silver Tier only).
I have unsubscribed from electronic marketing communications, why am I still getting emails from MYER one?
While you have opted out of receiving MYER one marketing emails, we will continue to send you your MYER one Quarterly Rewards earned through the program. Quarterly Reward emails will be sent from ‘MYER one Rewards’ so be sure to add us to your contacts so that you do not miss out.
I confirmed my e-mail address at the register in-store, why am I still not receiving my Birthday or Anniversary* Rewards?
1. You may have inadvertently unsubscribed.
You can update your communication preferences by logging into your MYER one account at myerone.com.au and selecting Preferences in the drop-down menu.
2. We may have sent e-mails to that address in the past and the inbox was full or a work e-mail address that has blocked promotional e-mails.
As a sender of e-mails, if we are unable to deliver an e-mail after multiple attempts, e-mail providers request that we mark the e-mail address as bounced and stop sending e-mails to that address. You can confirm the status of your email by contacting the Myer Experience Centre on 13MYER (13 69 37). *Anniversary Rewards for Silver, Gold & Platinum Tiers only.
You can update your communication preferences by logging into your MYER one account at myerone.com.au and selecting Preferences in the drop-down menu.
2. We may have sent e-mails to that address in the past and the inbox was full or a work e-mail address that has blocked promotional e-mails.
As a sender of e-mails, if we are unable to deliver an e-mail after multiple attempts, e-mail providers request that we mark the e-mail address as bounced and stop sending e-mails to that address. You can confirm the status of your email by contacting the Myer Experience Centre on 13MYER (13 69 37). *Anniversary Rewards for Silver, Gold & Platinum Tiers only.
Do I need to add my MYER one Member number each time I place a Myer online order?
By joining MYER one at the same time you create your online account, your Member number will be saved on your online account and added to all future orders.
Customers with an existing Myer online account can add their MYER one Member number to their Myer online account. Once your Member number is saved to your online account, it will be added to all future orders. This is required to see MYER one exclusive offers while shopping online. See below steps to add your MYER one Member number to your Myer online account.
1. Login to your Myer Account at myer.com.au
2. Select MYER one in the ‘My Account’ menu
3. We can check your MYER one details when you select 'Yes, Please Check'. Alternatively, enter your 16-digit MYER one Membership number found on your MYER one Card or MYER one App and select 'Add'
Your accounts will be linked
If you add your MYER one Member number at checkout only, you will be required to add your Member number every time you shop online to earn Credits.
Customers with an existing Myer online account can add their MYER one Member number to their Myer online account. Once your Member number is saved to your online account, it will be added to all future orders. This is required to see MYER one exclusive offers while shopping online. See below steps to add your MYER one Member number to your Myer online account.
1. Login to your Myer Account at myer.com.au
2. Select MYER one in the ‘My Account’ menu
3. We can check your MYER one details when you select 'Yes, Please Check'. Alternatively, enter your 16-digit MYER one Membership number found on your MYER one Card or MYER one App and select 'Add'
Your accounts will be linked
If you add your MYER one Member number at checkout only, you will be required to add your Member number every time you shop online to earn Credits.
My MYER one Number is linked to my Myer online account. Why am I not seeing my exclusive Member offers at checkout?
If an exclusive MYER one Member offer is available, and your eligible product is not being discounted at the checkout, you may need to reset your link for MYER one in your online account.
Follow the below steps to re-link your MYER one Number to your Myer Account.
1. Login to your Myer Account and select ‘My Account’. LOGIN
2. Select 'MYER one' in the 'My Account' menu
3. Re-enter your MYER one Membership Number in the ‘Membership Number’ field and select ‘Update Membership’
4. Your accounts will be re-linked
There may not be any exclusive MYER one Member offers available on the day you are shopping. You can check this by looking for a MYER one offer message on the product detail page.
Follow the below steps to re-link your MYER one Number to your Myer Account.
1. Login to your Myer Account and select ‘My Account’. LOGIN
2. Select 'MYER one' in the 'My Account' menu
3. Re-enter your MYER one Membership Number in the ‘Membership Number’ field and select ‘Update Membership’
4. Your accounts will be re-linked
There may not be any exclusive MYER one Member offers available on the day you are shopping. You can check this by looking for a MYER one offer message on the product detail page.
MYER one Rewards
What can I purchase with my MYER one Rewards?
You can use your MYER one Quarterly Rewards, Tier Benefit Rewards or promotional Rewards for purchases online at myer.com.au or in any Myer store – even on sale items. MYER one Rewards cannot be used for purchases of gift cards or other tender, purchases at Mural Hall and some food and service outlets. For full exclusions visit myerone.com.au
How do I redeem my MYER one Reward for an online purchase?
Before finalising payment at checkout, click on ‘Apply Gift Card or MYER one Reward Card,’ a form will appear for you to enter your Reward Card number and access code, then click ‘Apply.’
How do I check the progress towards reaching my next MYER one Quarterly Reward?
You can check your progress by logging into your MYER one account online at myerone.com.au or by downloading and logging into the MYER one App.
When will I receive MYER one Quarterly Rewards?
MYER one Rewards are issued quarterly when you have reached a minimum of 1,000 MYER one Credits. The Program Quarters are:
- 1 Jan – 31 Mar; Rewards earned in this quarter will generally be issued by mid-April*
- 1 Apr – 30 Jun; Rewards earned in this quarter will generally be issued by mid-July*
- 1 Jul – 30 Sep; Rewards earned in the quarter will generally be issued by mid-October*
- 1 Oct – 31 Dec; Rewards earned in this quarter will generally be issued by mid-January*
How will I receive my MYER one Quarterly Rewards?
MYER one Quarterly Rewards will be available in the Rewards tab of your MYER one App. If you do not have the App, we will send your MYER one Reward to your registered email address on your account.
You can download the MYER one App from the Apple App Store or the Google Play Store.
To update your email or your communication preferences visit myerone.com.au and select Preferences in the drop-down menu.
You can download the MYER one App from the Apple App Store or the Google Play Store.
To update your email or your communication preferences visit myerone.com.au and select Preferences in the drop-down menu.
Will I receive a Birthday Reward on my Birthday?
If you are the Primary Cardholder, have a valid email address on your account and are opted in to receive Marketing emails, you will receive a Birthday Reward via email on your Birthday. If you have the MYER one App, once you click on the Reward link in the email, your Reward will also be available in the App. To receive Birthday Rewards, you must have been a Member for at least one month prior to your Birthday and have spent a minimum of $30. The minimum spend of $30 is required each year.
How do I check my Reward balance?
You can check your Reward balance at any time via the MYER one App, by visiting retail.myergiftcards.com.au/CheckBalance, in-store at the service desk or by calling the Myer Experience Centre on 13MYER (13 69 37).
Once the Reward balance is zero, the Reward will not be displayed in the MYER one App.
Once the Reward balance is zero, the Reward will not be displayed in the MYER one App.
Do MYER one Rewards expire?
Quarterly Rewards expire 1 year from the date of issue. You can check the expiry via the MYER one App, by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37). If you have downloaded and logged into the MYER one App, you can view the ‘Valid To’ date on the Reward displayed in your MYER one App.
Once a Reward has expired, the Reward will not be displayed in the MYER one App.
Tier Benefit & Promotional Rewards do not have a one year expiry and the expiry for these Rewards varies. Please check the Tier Benefit or Promotional Reward for expiry and conditions. You can also check the expiry by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37)
Once a Reward has expired, the Reward will not be displayed in the MYER one App.
Tier Benefit & Promotional Rewards do not have a one year expiry and the expiry for these Rewards varies. Please check the Tier Benefit or Promotional Reward for expiry and conditions. You can also check the expiry by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37)
Two-Step Verification
What is Two-Step Verification?
Two-Step Verification (also known as multi-factor authentication) is an additional security layer in our login process to protect your MYER one account from unauthorised access. When you log-in to your account, a unique code may be sent to your registered mobile or email as part of the verification process. From here, you will need to enter this unique code when prompted.
Why do I need to verify my MYER one account?
We’ve set up Two-Step Verification to better protect our customers’ account security. By requesting a unique one-time code in some login cases, we can ensure there’s an additional level of security on your account, keeping anyone out who shouldn’t have access.
I can’t log-in to my MYER one account to update my details because it says I need a code.
If you have not received a code and are unable to access your account to update your details, please call us on 13 69 37, where our Customer Service Team will assist you.
What if I don’t want to add my mobile number to my MYER one account?
If you’d rather not give us your mobile number, you can receive a one-time code via your email. We do, however, recommend you have a backup method in case you’re unable to access your email.
Can Two-Step Verification be disabled?
Two-Step Verification is there for your account security and cannot be disabled.
What should I do if I haven't added my mobile number and an email to my MYER one account?
If you haven’t provided a mobile number or email address for your account, you’ll need to contact the Customer Service team on 13 69 37 (Mon-Fri 9am - 6pm, Sat - Sun 10am - 5pm, AEST/AEDT). For security reasons, it isn’t possible to add this information to your profile yourself.
I don’t have a mobile number or have recently changed it, can I still sign-in to my MYER one account?
If you can’t access a code via SMS, select 'Choose a different method'. You will then be taken to another screen where you can select email as an alternative verification method. Once you are logged in, you can update your mobile number, in the Profile tab of the MYER one App or if you are logged into myerone.com.au select ‘Account Details’ from the drop-down menu at the top right-hand corner.
Do I need to enable Two-Step Verification or is it automatic?
Two-Step Verification will be automatically enabled on both your Myer online and MYER one accounts. Please ensure your account details, including your mobile number and email, are up to date at all times.
How long is the one-time code valid for?
The six-digit code sent to your mobile or email will be valid for five minutes. If you have not entered the code within 5 minutes, you can request a new one by selecting Resend Code.
What happens if I enter the code incorrectly?
If you enter the verification code incorrectly multiple times, you will need to wait five minutes for another code or verify another way (i.e., via your email or mobile, depending on your initial method).
I can’t find my verification code on my mobile or my email.
If a code doesn’t appear in your mobile messages or email inbox, try checking your spam or junk folders or select Resend Code to request a new one. Note that some Android devices may move the mobile SMS message to a Spam folder. If a code still isn’t appearing, call 13 69 37 for our Customer Service Centre to assist you.
What do I need to do if I change to a new device?
If you have Two-Step Verification using SMS and you have the same mobile phone number, you don’t need to do anything. It will automatically work on your new device.
MYER one App
What are the benefits of the MYER one App?
When you login into the MYER one App you will have access to your digital MYER one Card, you can view your MYER one Credit balance, purchase history (up to 24 months), access any eligible MYER one Rewards, plus much more.
Can I use the MYER one App for proof of purchase when exchanging/returning an item?
Providing you scanned your MYER one Card/App at time of purchase and the item is eligible for an exchange/return, you can provide the receipt number from the purchase tab in your App as proof of purchase. Purchases older than 24 months are not available, please hold onto hard copy receipts for Warranty purposes.
What devices support the MYER one App and how do I download it?
The MYER one App supports iPhone version 11 and above and Android version 5 and above. You can download the MYER one App from the Apple App Store and the Google Play Store.
What password do I use to login to the MYER one App?
If you are an existing MYER one Member and have logged into myerone.com.au previously, you can log into the App by using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the MYER one App, enter your MYER one Member number and follow the prompts to set up a password.
I have forgotten my MYER one password. Can I still log into the MYER one App?
You will need to reset your password by selecting ‘I’M A MEMBER’ in the App, entering your MYER one Member number and following the prompts.
The MYER one App has asked if I wish to accept push notifications, why?
Push notifications will notify you of sale events, offers and when MYER one Quarterly Rewards are sent to your App. You can manage your push notifications at any time from your smartphone settings.
Can I join the MYER one Program using the MYER one App?
You can join MYER one using the MYER one App and you will then have access to a digital MYER one Card straight away.
If I join the MYER one Program using the MYER one App, will I receive a plastic MYER one Card?
If you join MYER one using the MYER one App, you will have access to a digital MYER one Card and will not receive a plastic card.
If I login to the MYER one App, will I still receive my MYER one Quarterly Rewards in the mail?
Once you have logged in to the MYER one App, any eligible MYER one Quarterly Rewards will be sent directly to your App. You will no longer receive Quarterly Rewards in the mail.
I am an Additional Cardholder. Can I log into the MYER one App?
As an Additional Cardholder you can log into the MYER one App. If you have previously logged into myerone.com.au, you can log into the MYER one App using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the App, enter your MYER one Member number and follow the prompts.
Your access will be limited to information on your card only (and will not include information of the Primary Cardholder).
Your access will be limited to information on your card only (and will not include information of the Primary Cardholder).
Once I have logged into the MYER one App, can I change the way I receive my Quarterly Reward?
Once you have logged into the MYER one App, any eligible MYER one Quarterly Rewards will be sent directly to your App. If you no longer want to receive Quarterly Rewards via the App, you will need to contact the Myer Experience Centre on 13MYER (13 69 37), they will ensure you have a valid email address on your membership and update your Quarterly Rewards to be sent via email.
I have deleted the MYER one App, how do I access my Quarterly Rewards?
You will need to download the MYER one App and log back in to have access to any eligible Rewards. If you wish to change the way you receive Rewards in the future and have a valid email address on your Membership, please contact the Myer Experience Centre on 13MYER (13 69 37) who will update your Rewards to be sent via email.
How can I contact the MYER one team via post?
Write to us at:
MYER one Customer Service Centre
Reply Paid 2215
Melbourne VIC 8060
MYER one Customer Service Centre
Reply Paid 2215
Melbourne VIC 8060